Retailer’s Instructions – please provide Kenda with the consumer contact information (name, mailing address, and phone #) for consumers who may have purchased the affected part # from 2/1/17 until now. Kenda and the Retailer can provide the consumer information to request inspection. If there are any tires with the DOT # & listed manufacturer identification number remaining in retailer’s inventory, please remove those tires from inventory and contact Laura Garcia at (614) 729-7877 for return instructions.
Please proceed as follows for consumers with Kenda Part #170018, 235/75R15 with purchases from 2/1/17 until 5/1/17
- Confirm the DOT # is either K3D5ANA5116 or K3D5ANA5216 (If No, no further action is required)
- Tires which will not be recalled: If the DOT # matches, dismount the tires and examine the inner liner to determine if the manufacturer code is as follows:
| 92596122301 | 92266112301 |
|---|---|
| 92596122401 | 92266122401 |
| 92596112501 | 92266122501 |
| 92596112601 | 92266122601 |
If the manufacturer code does not match those shown, the retailer is instructed to re-mount the tires on the vehicle, balance the tires and process an invoice, work order, or sales receipt for reimbursement from American Kenda Rubber. If the tires were not mounted, return the tires to the consumer. Reimbursement for service will be as follows:
Maximum Reimbursement for Mounted & Balanced Tires: $25/tire
Maximum Reimbursement for Unmounted Tires: $5/tire
Consumer Gift Certificate: $25/consumer for inspection of tires with the DOT codes listed
(Gift Certificate attached for copy - provide this to the consumer on behalf of Kenda)
The retailer is to complete the INSPECTION FORM enclosed and provide a copy of the invoice/work order/sales receipt.
Kenda will provide a check for services per above. Mail invoice, work order or sales receipt to:
American Kenda Rubber
Attention: KR17 Recall
7095 Americana Parkway
Reynoldsburg, OH 43068
- Tires which will be recalled: If the DOT # matches, dismount the tires and examine the inner liner to determine if the manufacturer code is as follows:
| 92596122301 | 92266112301 |
|---|---|
| 92596122401 | 92266122401 |
| 92596112501 | 92266122501 |
| 92596112601 | 92266122601 |
If the manufacturer code does match those shown, the retailer is instructed to replace the affected tires on the vehicle with a new 235/75R15 KR17 (Part #170018), mount & balance the tires and process an invoice, work order, or sales receipt for reimbursement from American Kenda Rubber. If the tires were not mounted, replace the tires with a new KR17. Reimbursement for service will be as follows:
Maximum Reimbursement for Mounted Tires: $25/tire (Mount & Balance) + $75/tire (Retail Price)
Maximum Reimbursement for Unmounted Tires: $5/tire + $75/tire (Retail Price)
Consumer Gift Certificate: $25/consumer for inspection of tires with the DOT codes listed
Scrap and Disposal fee: $3/tire
(Gift Certificate attached for copy - provide this to the consumer on behalf of Kenda)
The retailer is to:
- Complete the RECALL SUBMISSION FORM enclosed
- Provide a copy of the invoice/work order/sales receipt
- Cut out all DOT and Manufacturer Codes provided on the form
Kenda will provide a check for services per above. Mail invoice, work order or sales receipt to:
American Kenda Rubber
Attention: KR17 Recall
7095 Americana Parkway
Reynoldsburg, OH 43068
Contact Laura Garcia at (614) 729-7877 or lgarcia@kendausa.com for any questions.
Below you will find downloadable files pertaining to the recall
Inspection Form (PDF)
Recall Submission Form (PDF)
Recall Instructions (PDF)
Recall Flowchart (PDF)
Consumer Gift Certificate of KR17 Recall (PDF)